FAQ

Our customer support team can be reached via email, phone, in-store or via our contact form on the website. Our team is available to assist with any queries you may have during business hours of 0800-1630 Monday to Friday. 

We have an extensive range of gauges available, including pressure gauges, vacuum gauges, compound gauges, capsule gauges, temperature gauges and digital pressure gauges. 

Our experienced team can assist you to make sure you select the gauge required. 

We sure do! Please contact our team, or pop into our Midvale location to discuss any issues you may have. 

We offer Calibration on all pressure gauges at our NATA accredited laboratory. When you want your equipment calibrated, you need it to be done efficiently and accurately. With our NATA Accreditation, you have the assurance of a successful track record and precise equipment from our NATA accredited laboratory.

At least every 12 months but occasionally less depending on application. Some clients recalibrate their gauges every 6 months. Contact our team or pop into our midvale location for any queries.

Yes, at GTS we offer Custom Dials, Branding, Optional Front and Rear Flanges and adaptors to fit your specific gauge. We also offer optional Diaphragm and seal protection.

We accept all major credit/debit cards (Visa, MasterCard) and direct debit.

Please see our team in-store or call to discuss paying with multiple payment methods. 

If your payment is declined, please ensure the details you entered are correct and try again. If your problem persists, please try a different payment method or contact your bank or card issuer. 

All payments processed on our website are secured via Shopify’s secure payment solutions, which include security encryption. You can find more information here. 

Unfortunately, we do not currently offer financing options on our website.

A tax invoice will be sent to your email upon the completion of your purchase.

We offer local and national shipping through our shipping partners. We also offer local pickup from our Perth location. You can view our extended shipping policy here.

GTS ships goods throughout Australia using StarTrack (Aus Post) and Foxline. International shipping is shipped by different providers depending on your location. 

A tracking number will be sent to your email upon shipment of your order. 

Local: 1-2 Days

National: Usually 2 days, although this can take as long as 7 days.

International:Usually 6 to 27 business days, depending on location.

We offer shipping to locations overseas, including the UK, US, New Zealand and more.

The cost of shipping varies depending on the products you order, and your location. We offer free shipping on purchases within Australia over $40. You can see your shipping costs at checkout. 

We offer free shipping within Australia on purchases over $40. 

If your order hasn’t been shipped, we may be able to amend the delivery address. This may incur additional costs if the price of shipping changes. Once your order has shipped, we will not be able to amend the address, and you will need to contact the shipping provider. 

You can check the tracking of your shipment to see where your item/s are. If your shipment hasn’t moved for many days, please contact us for assistance. 

All items on our website that are in stock can be picked up from our Perth location. Simply select the free local pickup option at checkout. If your order is placed during business hours, it is usually ready to collect within the hour. 

There is a 12 month Manufacturing warranty on all of our Gauges.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You can read our refund policy here. 

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You can read our refund policy here.